Tiang Kak Cheng

FAQ About Tiang Kak Cheng

• What is Tiang Kak Cheng's address?

  Tiang Kak Cheng is located at
  Singapore Airlines, 25 Airline Road, Singapore

• What is Tiang Kak Cheng's job title?

  Tiang Kak Cheng is a
  1. Manages internal and external outsourced team members/vendors in the delivery of the following across 13 sites in Singapore and close to 300 sites worldwide: - All aspects of Network and Communications Architecture, solutioning, operations for Singapore Airlines including: End Users LAN, WAN (SD-WAN), Data Center Networking which includes Software Defined Networking (SDN), load balancer (LTM/GTM), security technologies (such as Firewall, IPS/IDS, SSL VPN, IPSEC VPN, On-Premise Proxy, Cloud Proxy, Web Application reverse proxy and WAF, SAML), - Communication aspects include voice and contact centre (Genesys suite for external facing call centre, Cisco Unified Communications for internal voice needs, SMS provider) - Airline-specific devices and technology (such as Type B, Aircraft communications, etc), - Roaming data needs for crew and aircraft 2. Key Achievements a. Spearheaded the Transformation of the Network which includes: - Migration of legacy Data Centre networking into a Software Defined Network fabric and refreshing all supporting components such as firewall, IPS/IDS over a period of 2.5 years of planning and execution - Transformation of Data Centre Network operations: - In-sourced level 3 operations - Transition of Level 1-2 operation from incumbent provider to another solution integrator - Introduction of SD-WAN for Singapore WAN b Spearheaded the consolidation of outsourced contact centre technology into one logical contact centre based on Genesys’s platform - from the RFP stage, Project implementation to Operations - between 2013 to 2015, covering the scope of; - Implementation of Genesys contact centre solution for 800 agents; - Integration to Verint and NICE recording and WFM; - Migration of 5 contact centers and 12 hotlines across 4 regions; - Call collection from 7 countries; - SMS/Email integration c. Spearheaded the refresh and VOIP implemenation of SIA Voice Infrastructure in Singapore Singapore Airlines

• What industry does Tiang Kak Cheng currently work in?

  Tiang Kak Cheng currently works in the
  Singapore Airlines

• What is Tiang Kak Cheng's area of expertise?

  Tiang Kak Cheng specializes in
  1. Manages internal and external outsourced team members/vendors in the delivery of the following across 13 sites in Singapore and close to 300 sites worldwide: - All aspects of Network and Communications Architecture, solutioning, operations for Singapore Airlines including: End Users LAN, WAN (SD-WAN), Data Center Networking which includes Software Defined Networking (SDN), load balancer (LTM/GTM), security technologies (such as Firewall, IPS/IDS, SSL VPN, IPSEC VPN, On-Premise Proxy, Cloud Proxy, Web Application reverse proxy and WAF, SAML), - Communication aspects include voice and contact centre (Genesys suite for external facing call centre, Cisco Unified Communications for internal voice needs, SMS provider) - Airline-specific devices and technology (such as Type B, Aircraft communications, etc), - Roaming data needs for crew and aircraft 2. Key Achievements a. Spearheaded the Transformation of the Network which includes: - Migration of legacy Data Centre networking into a Software Defined Network fabric and refreshing all supporting components such as firewall, IPS/IDS over a period of 2.5 years of planning and execution - Transformation of Data Centre Network operations: - In-sourced level 3 operations - Transition of Level 1-2 operation from incumbent provider to another solution integrator - Introduction of SD-WAN for Singapore WAN b Spearheaded the consolidation of outsourced contact centre technology into one logical contact centre based on Genesys’s platform - from the RFP stage, Project implementation to Operations - between 2013 to 2015, covering the scope of; - Implementation of Genesys contact centre solution for 800 agents; - Integration to Verint and NICE recording and WFM; - Migration of 5 contact centers and 12 hotlines across 4 regions; - Call collection from 7 countries; - SMS/Email integration c. Spearheaded the refresh and VOIP implemenation of SIA Voice Infrastructure in Singapore

• Which languages does Tiang Kak Cheng speak? 

  Tiang Kak Cheng speaks the following languages:
  No languages available.

• Which industries has Tiang Kak Cheng previously worked in?   

  Tiang Kak Cheng has prior experience in the following industries:
  Singapore Airlines , Singapore Airlines , Hewlett Packard

• What is Tiang Kak Cheng’s work experience?  

  Tiang Kak Cheng has the following professional experience:
  Singapore Airlines , Singapore Airlines , Singapore Airlines , Singapore Airlines , Hewlett Packard .

• How can I find Tiang Kak Cheng on LinkedIn?  

  You can view Tiang Kak Cheng’s
  LinkedIn profile at LinkedIn URL.

• What are Tiang Kak Cheng’s work email addresses?  

  Tiang Kak Cheng’s work email addresses are
  [email protected] .

• What company does Tiang Kak Cheng work for?  

  Tiang Kak Cheng works at
  Singapore Airlines